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City of BostonA prototype of Analyze Boston by Datopian, not an official City of Boston website. Visit Boston.gov

Analyze Boston

311 Service Requests

Boston 311

Updated Nov 12, 2026

Update frequency: Daily

About this dataset

This data set includes all channels of engagement in which a service request is created.

Refer to this link to learn more about BOS:311: https://www.cityofboston.gov/311/

LOOKING FOR CASE UPDATES?

  • If your case number is a 12-digit number, click here to search for your case.
  • If your case number starts with "BCS-" click here to search for your case.

NOTICE OF DATA TRANSITION

10/28/25 UPDATE: Starting in October 2025, 311 service requests will begin transitioning to a new backend system; cases from the new system will populate a new and differently structured dataset. During the transition, some cases will populate in the dataset for the legacy system ("311 Service Requests - 2025") and some cases will populate in the dataset for the new system ("311 Service Requests - NEW SYSTEM") depending on the type of service the case requires. The data dictionary labeled NEW SYSTEM corresponds to the dataset for the new system. The Data Transition Guide provides current information on which case types to find in which dataset as well as how to use old and new datasets together. We anticipate all cases will be transitioned to the new system by mid-2026. If you have any questions on the upcoming changes, you can contact doitbcstech@boston.gov.

8/12/2026 UPDATE: As part of the ongoing data transition, case types which were transitioned during 2026 are being mistakenly dropped from the 2026 legacy dataset, which may result in what appears to be significant decreases in case volumes compared to prior years. We are actively working on remedying this issue and restoring the cases which are currently missing. As of 8/25/2026, this issue has been fixed.

Data and resources (21)

Prototype by Datopian · not an official government website · data from data.boston.gov